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Office Solutions PC Requirements

The following information outlines the PC and network requirements for the Office Solutions software.

  • It is always our preferred option to install the Office Solutions server application on a dedicated PC.
  • If the telephone system SMDR call logging or real-time API connection is via IP then the PC may be located anywhere on a LAN or in a Cloud/Datacentre.
  • If SMDR/CDR call logging connection is serial RS232 the PC must be located no more than 15 metres from the telephone system.
  • We do not recommend installing the Office Solutions server application on a main company file server machine or other servers such as a mail server.

Minimum PC for Office Solutions clients & application server for systems with approximately 50 extensions

  • Intel Multi-Core 2.5 GHz or better (or AMD equivalent)
  • 8 GB RAM or better
  • DVD drive (recorder only – backup)
  • 1 Free Serial Port (if serial connection required)
  • 1 Free USB Port (if ISDN recording is required)
  • 10/100/1000 Network Connection (Dual NIC if recording SIP)
  • Win 10/11 Pro/Enterprise (32 or 64 bit) or Win 2012/16/19 Server OS (with latest MS hot-fixes/updates and service packs)
  • Working internet connection

Minimum PC for Office Solutions application server for systems with approximately 50 – 350 extensions

  • Intel Pentium Multi-Core 3.0 GHz or better (or AMD equivalent)
  • 8 – 16 GB RAM (depending on number of extension and call volume)
  • DVD drive (recorder only – backup)
  • 1 Free Serial Port (if serial connection required)
  • 1 Free USB Port (if ISDN recording is required)
  • 10/100/1000 Network Connection (Dual NIC if recording SIP)
  • Win 10/11 Pro/Enterprise or Win 2012/16/19 Server OS (with latest MS hot-fixes/updates and service packs)
  • Working internet connection

Important Notes:

  • Business OS only – Win 10/11 Standard Home OS versions ARE NOT supported by Office Solutions.
  • Server OS – A server OS must be used for the Office Solutions server application if more than 20 concurrent Office Solutions clients are to be connected.
  • Standalone PC – These specifications are for a PC running Office Solutions as a standalone application if other applications are running on the PC then the PC specification may need to be enhanced.
  • High call volume or larger sites – In large call centre environments with larger extension counts > 100+ and where real-time ACD monitoring is used; the specifications may need to be increased and the application may need to be run as a distributed application, installed on a separate server machine and separate call logger PC interfacing to the telephone system.
  • WAN – For multi-site requirements, WAN connectivity is required. (VPN or static external Public internet IP address at each site)
  • Access – All Office Solutions client PCs require local LAN connectivity and must have internet access.