Office Ultimate – Reports

Back to Office Ultimate

Call Reports

  • All Calls by Month
  • Attendant Calls not Handled
  • Auto Attendant Transferred and Diverted Calls
  • Call Record Notes
  • Calls by Access Code – Detail
  • Calls by Access Code – Summary
  • Calls by Account Code – Detail
  • Calls by Account Code – Summary
  • Call by Auth/Verification Code – Detail
  • Call by Auth/Verification Code – Summary
  • Calls by DDI – Detail
  • Calls by DDI – Flattened
  • Calls by DDI – Summary
  • Calls by Department – Summary
  • Calls by Department over Time/Hourly – Summary
  • Calls by Department over Time/Monthly – Detailed
  • Calls by Department over Time/Monthly – Summary
  • Calls by Department/Extension – Detail
  • Calls by Department/Extension – Summary
  • Calls by Department/Extension – By Call Style
  • Calls by Department/Extension over Time/Monthly – Summary
  • Calls be Extension – Combined
  • Calls be Extension – Detail
  • Calls be Extension – Outgoing Summary
  • Calls be Extension – Summary
  • Calls be Extension by Day – Summary
  • Calls be Extension by Period
  • Calls be Extension – Detail – Flattened
  • Calls be Extension Inbound Outbound – Summary
  • Calls be Extension – Summary Simple
  • Calls be Extension Summary Overview
  • Calls by Hunt Group – Detail
  • Calls by Hunt Group – Summary
  • Calls by Hunt Group/Call Type – Summary
  • Calls by Hunt Group/Call Type Overflow – Detail
  • Calls by Hunt Group/Extension – Detail
  • Calls by Hunt Group/Extension – Summary
  • Calls by Person – Detail
  • Calls by Person – Summary
  • Calls by Reason Code – Detail
  • Calls by Reason Code – Summary
  • Calls by Route – Detail
  • Calls by Route – Summary
  • Calls by Site Location – Summary
  • Calls by System DDI – Summary
  • Calls by Time of Day – Summary
  • Calls by Trunk – Detail
  • Calls by Trunk – Summary
  • Calls by Trunk (Carrier Comparison) – Detail
  • Calls by Trunk (Carrier Comparison) – Summary
  • Calls by Hunt Group Not Handles by Hour – Summary
  • Cradle/Grave Call – Detail
  • DDI Activity (Inbound) – Summary
  • DDI Call Summary by Hour
  • Department Call Allocation
  • Department User Performance – Summary
  • Detailed Incoming Calls
  • Detailed Outgoing Calls
  • Extension Department Ring Time – Summary
  • Extension Department Transfer – Summary
  • Extension Performance – Details
  • Extension Performance – Summary
  • Extension Transfer – Simple
  • Extension Transferred and Diverted Calls
  • Extension/Trunk Overflowed Calls – Detail
  • Extension/Trunk Overflowed Calls – Summary
  • Forwarded Calls by Group/Extension – Detail
  • Forwarded Calls from Group/Extension – Summary
  • Monitor/Listen Call Reports – Detail
  • Monitor/Listen Call Reports – Summary
  • Peak Call Times
  • Site Call Usage
  • Site Call usage 2
  • Site Call Usage 3
  • Trunk call Summary per Hour

Other Reports

Alarm Reports

  • Alarm Summary
  • Emergency Call
  • High Cost
  • Long Duration
  • Number Dialled – Inbound
  • Number Dialled – Outbound

Exception Reports

  • Calls Using an Invalid Account Code
  • Calls using an Invalid Authorization Code
  • Calls without an Account Code
  • Calls without an Authorization Code
  • Completed Report
  • Fault List
  • Faults not Fixed
  • Overdue Faults

Fault Management

  • Listing by Access Codes
  • Listing by Account Codes
  • Listing by Account Phone Numbers
  • Listing by Buildings
  • Listing by Departments
  • Listing by Extensions
  • Listing by LEN
  • Listing by PBX
  • Listing by PINS
  • Listing by Routes
  • Listing by Sites
  • Listing by Trunks
  • Room Listing
  • User Group Listing
  • User Listing
  • Abandoned/Answered Call Spectrum
  • Line Usage
  • Location Inbound Calls Report- Detail
  • Location Inbound Calls Report- Summary
  • Ringtime to Answer
  • Traffic Inter-Site

Recorded Call Reports

Agent Reports

  • Agent Performance Summary
  • Calls by Person/Agent – Detail
  • Calls by person/Agent – Summary
  • Failed QC Calls
  • QC Test Detail Report
  • Quality Assurance – Detail

Everyday Reports

  • Calls by Channel/Trunk – Detail
  • Calls by Recorder Status – Test Applied
  • Calls by Recorded Status – At Risk

Other Reports

  • Exported Recordings by DDI
  • Monitored/Validated Calls Report – Detail
  • Monitored/Validated Calls Report – Summary
  • Overall Evaluation Summary
  • Question Evaluation Summary
  • Recorded Messages
  • Section Evaluation Summary

Recorded Call Reports

  • Conference – Future – Detail
  • Conference – Future – Summary

Contact Management

  • Calls by Customer – Detail
  • Calls by Customer – Summary
  • Calls by Customer/Extension – Detail
  • Calls by Customer/Extension – Summary
  • Calls by Sales Rep – Detail
  • Calls by Sales Rep – Summary
  • Chats by Person – Detail
  • Customers with No Calls
  • Incoming Customer Calls – Summary
  • Person Status Activity Listing – Detail
  • Person Status Activity Listing – Detail
  • Rep/Customer Listing Report

Contact Management

  • Payment Report
  • Personnel Listing

Follow Up Reports

  • Clients with Follow Up calls
  • Clients with No Follow Up
  • Follow Up calls – To Do

 

Back to Office Ultimate