If requested by an engineer, please click here
Finding the right software to enhance your business, whilst improving your staff’s ability to sustain and secure new business is very important. Finding a company who can also provide appropriate and timely support services, ensuring the investment made is realised and maintained, is as important as choosing the right software applications to begin with.
Pre Sales Support
If you have any questions about the products, would like a remote demonstration for you or your customer, or would like to discuss adding Office Solutions applications to your product range, contact our sales team on 03330 121 121 (01344 866920) or email firstname.lastname@example.org
Post Sales Technical Support
If you have reviewed the FAQ’s below and have not found a solution then contact our support team via email at email@example.com or call 03330 121 121(01344 866920). The Support Centre is available between 9.00am and 5.00pm. Support calls will be ticketed and dealt with in strict order of receipt/severity with all calls from customers with valid support plans in place being responded to within 4 hours; customers with a valid support contract will be given priority over those without.
One year support plans provide access via phone or email to the UK engineering support team during normal office hours, Monday to Friday excluding public holidays. The Service Level Agreement document is detailed here – CS – Customer – Service Level Agreement Issue 1.13
Frequently Asked Questions (FAQ)
Before contacting support, please review some of the most common questions and answers listed below. Click on a question to display the answer. [qa]