Today businesses and organisations are faced with many challenges. Gaining new customers, retaining existing ones, controlling costs and perusing competitive advantage combined with accelerated growth and pace of technological developments. In small, medium and even larger enterprises the prospect of …
Tag: CTI
Operator Console
Rich presence information plus efficient transfer of calls. In environments where busy operators or receptionists are answering and transferring calls for single or multiple sites, it is often desirable to implement screen based consoles in order to speed up the answering and transferring …
CTI Software
Integrating your telephone system with your customer facing and back office applications creates a superior customer interaction, allowing users and agents to instantly focus on the customer’s need without having to put them on hold or ask repetitive account and …