Office Pro extends the capabilities of Office Xpress to include ‘live’ real-time; caller, user/agent and group information, traditionally only available in larger formal call/contact centres, but now within the reach of any business improving efficiency, driving sales and maintaining customer service levels. Scroll …
Tag: live call stats
Call Centre – Wallboards
Real time status and performance information. Wallboards make busy times easier by providing timely and useful information about your call flow and agent status allowing supervisors to act upon live statistics making fast accurate and informed decisions. You can have unlimited Office …
Call Centre
We define a call center as any group of two or more people that make or take calls that are important to their business. How can you ensure your business is delivering an excellent customer service experience? So you have; some good …
Tagged with: live call stats